Customers don't contact support because tracking updated.
They contact support because nothing is happening.

Wismo is a Shopify app that detects silent or confusing shipping moments and reassures customers automatically—so you get fewer "Where is my order?" tickets without hiring more support.

• Exception-only emails (no spam, one per exception per order)
• Works alongside your existing tracking/status page app
• Install in minutes (no complex integration)

How it works

The app analyzes your last 90 days

Wismo scans recent fulfillment and shipment activity to find the moments when customers typically get confused and reach out.

It automatically detects high-anxiety moments

We flag the highest-anxiety states: no scan after fulfillment, stalled movement, carrier exceptions, and post-delivery risk windows.

It reassures customers automatically

When customer messaging is enabled, Wismo sends plain-language reassurance—only when needed—so support doesn't become the default.

You'll get a free WISMO impact analysis immediately after install—see how many orders hit silent shipping moments and estimate support cost over the last 90 days.

This doesn't replace your tracking app

• Tracking apps show status when customers check
• Wismo only messages when shipping goes quiet or confusing
• No overlap: exception-only, hard-capped per order

Keep your current tracking/status page—Wismo reduces the tickets that tracking pages don't prevent.

What you'll get

• Free WISMO impact analysis — See how many orders hit silent shipping moments and estimate support cost over the last 90 days
• Email preview + test mode — Preview the exact reassurance email and send a test before enabling customer messaging
• Live impact dashboard — Track detected exceptions, emails sent, and estimated tickets prevented in real time

Simple pricing that scales with your store

Start with a free trial. Paid plans begin after your trial ends.

Plans include an order limit so costs stay predictable.